TERMS & CONDITIONS


 

 

 

Payment Methods
Payment through PayPal.
 
Order Fulfilment
Orders are processed the following business day, Monday through Friday, excluding public holidays. Orders placed on weekends and holidays will be processed the next business day subject to availability. Availability of product is not guaranteed. Pre orders are all not refundable as they are made to order for our customers and are dispatched as soon as they are produced for the customer. For international shipping you will receive your merchandise within 5-9 business days subject to availability. Orders are processed from Sydney, Australia and shipped from Sydney. Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone. You will receive a shipment confirmation email with the shipping tracking number.
 
All prices in AUD.
 
Shipping
No orders will be shipped to P.O boxes
 
Shipping Costs Australia
Free shipping Australia wide. All shipments will be made the following business day, excluding some rural areas that may take 2 working days.
 
International Shipping Express Postal Costs:
New Zealand: $51.25
Asia Pacific: $64.25
USA/ Canada/ Middle East: $100.75
 
International Shipping Pack & Track Costs:
New Zealand: $36.55
Asia Pacific: $32.20
USA/ Canada/ Middle East: $36.70
 
Can i track my package online?
Upon shipment, you will receive a shipment confirmation email with your tracking number. For domestic or international orders, you can log on to www.auspost.com.au/track/ to track your package.
 
Online returns policy
Usual Suspects PTY.LTD. does not give refunds. Merchandise in original and unworn condition with all original tags attached, may be exchanged if sizing is incorrect. Usual Suspects PTY.LTD.  does not accept returns for change of mind.
 
Faulty Items
Faulty items can only be exchanged if there is a fault in the garment or it has been damaged during shipping. Items must be returned within 7 days of the shipping date when accompanied by the original  sales receipt. We require you to notify us of any faults via email or phone our head office on (02) 95183088 within this 7 day period.
 
After 7 days all sales are final
Usual Suspects PTY.LTD. will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. Upon our receiving and inspection of merchandise, an exchange will then be issued to the same customer with whom the original purchase was made. We will process your return or exchange as soon as possible. Please allow up to 28 days for your refund to be processed. We have the right to deny any exchanges if the merchandise returned do not meet our return policy requirements.  
 
 
Can i exchange/return my items at the Provocator retail store?
All orders must be returned to the Provocator head office:
HEAD OFFICE 
Usual Suspects PTY.LTD
ABN: 16 100 831 418
7 Farr St Marrickville
NSW 2204 Australia
Phone: +61 (02) 95183088
Fax: +61 (02) 95183099
Email: sales@provocator.com.au
Please contact us with any concerns.
 
Ownership
You can only use our service for non-commercial and personal purposes. You cannot  copy, reproduce, licence, broadcast, sell or use the Provocator trademark, name  logo or domain names and other distinctive brand features. You cannot rent, lease, sell and create derivative works by Provocator unless we have given you written permission.
 
Your Privacy
Your privacy is of the utmost importance to us. Usual Suspects PTY. LTD.  respects your right to privacy. Accordingly, we don't share or sell your information to any third parties. Any and all information collected by Provocator online is used solely for the purpose of processing your order.
 
Children
Children under 14 are not directed to our services. We do not knowingly collect personal information from children. if you are under the age of 14 please stop using our services.